Frequently Asked Questions

No. EPPS is not an insurance company. It is a passenger protection initiative powered by QED Mobility, while all insurance benefits are underwritten by licensed insurance partners.

All passenger protection under EPPS is underwritten by duly licensed insurance companies regulated by NAICOM, ensuring every eligible journey is backed by a trusted insurer.

Yes. Every passenger must be registered on the vehicle manifest before departure for the journey to qualify for protection under the Scheme.

Look for the official EPPS sticker on the vehicle. Once your registration is completed at fare checkout, your journey is logged, and you receive an SMS notification for “Journey Reference” or “EPPS Journey ID”.

In an accident, the transport operator or passenger should notify QED Mobility immediately via our 24/7 hotline (+234 812 139 3125). Our command team facilitates rapid medical dispatch and underwriter claims.

Claims are assessed and settled by the licensed underwriting insurance partner in accordance with policy terms. QED Mobility facilitates smooth documentation and settlement.

Yes. Commercial transport operators, fleet owners, logistics firms, and corporate shuttle providers can integrate with EPPS via our Onboarding Portal.

EPPS is being deployed across primary inter-state corridors nationwide in Nigeria, expanding continuously across partner fleets.

EPPS vehicles provide digital proof of protection, insurance-backed medical cover, and emergency command dispatch, showing an operator’s commitment to safety.

The protection fee is affordable and varies depending on journey route category (ranging from ₦200 to ₦1,000), built directly into your fare ticket.

No. Protection is strictly non-transferable and valid only for the specific registered passenger and ticketed trip.

No. Coverage is subject to policy terms and covers human medical treatment, disability, and death. It does not cover luggage loss or vehicle repairs.

Transport companies can register directly via our Contact & Onboarding Portal or request an executive presentation.

Your protection fee is incorporated into your transport fare ticket at checkout in an EPPS-covered vehicle. Once ticketed, coverage is automatically active.